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Dane
Data ingresso 16 ott 2021
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Ultima attività 03 lug 2024
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Dane ha commentato,
Visualizza commento · Data ultimo post: 29 gen 2024 · Dane
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Dane ha commentato,
Visualizza commento · Data ultima modifica: 26 gen 2024 · Dane
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Dane ha commentato,
Unfortunately, it's not possible. Our practice here is whenever such scenario arises, we create another ticket and set the correct expectation to our customers.
Visualizza commento · Data ultimo post: 26 gen 2024 · Dane
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Dane ha commentato,
Visualizza commento · Data ultimo post: 26 gen 2024 · Dane
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Dane ha commentato,
Would you mind posting your use case to our Feedback on Support topic? This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
Visualizza commento · Data ultimo post: 26 gen 2024 · Dane
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Dane ha commentato,
Can you post the same on this page Using generative AI to create call summaries (EAP)? This is to make sure our Product Manager will also have visibility on such feedbacks.
Visualizza commento · Data ultimo post: 24 gen 2024 · Dane
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Dane ha commentato,
What I did on my end, is to create a custom text field for phone number and have added a specific message on how to enter the correct format.
![](https://support.zendesk.com/attachments/token/ConCIfZ8zUgzYfVgKNHtbiKub/?name=Screenshot+2024-01-24+at+7.54.36+AM.png)
Afterwards, I have created a webhook for user update.
This is the endpoint I used:
https://.zendesk.com/api/v2/users/{{ticket.requester.id}}.json
![](https://support.zendesk.com/attachments/token/wC3no4V6lPsustDUzMJ3bFXSS/?name=Cursor_and_Webhooks_-_Webhooks_-_Apps_and_integrations_-_Zendesk_Admin_Center.jpg)
I have created a trigger using this endpoint.
![](https://support.zendesk.com/attachments/token/PQbESq4BaGGZAo3gkRY09av4s/?name=Screenshot+2024-01-24+at+7.59.29+AM.png)
![](https://support.zendesk.com/attachments/token/ZfWii4izKNOAzf9KUVftAE1UX/?name=Cursor.jpg)
This is the JSON Body:
{
"user": {
"phone": "{{ticket.ticket_field_}}"
}
}
The only issue here is the customer can make mistakes on entering the phone number.
Visualizza commento · Data ultimo post: 24 gen 2024 · Dane
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Dane ha commentato,
Based on Messaging Metadata, it will only be added to new conversation or if the end-user have sent a message in existing conversation. Just in case you are experiencing an unexpected behavior, you can contact our support directly for further investigation.
Visualizza commento · Data ultimo post: 22 gen 2024 · Dane
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Dane ha commentato,
Please contact our support directly and provide the necessary screenshots so that we can check it further.
Visualizza commento · Data ultimo post: 20 gen 2024 · Dane
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Dane ha commentato,
I see, the custom fields is only available on the Additional Fields category. It can only be organized based on the position of other custom fields.
Visualizza commento · Data ultimo post: 20 gen 2024 · Dane
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