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Lacey Simpson

Data ingresso 16 ott 2021

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Ultima attività 27 ott 2021

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Lacey Simpson ha commentato,

CommentoBusiness rules

Hi Dave,

It looks like our trigger must have been updated and that selection was removed. I just added it back, thank you very much!

Visualizza commento · Data ultimo post: 22 set 2021 · Lacey Simpson

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Lacey Simpson ha commentato,

CommentoBusiness rules

For our alert "Notify Assignee of comment update", the assignee is also alerted when they have added a new comment to a ticket. Is there a way to stop that from happening?

 

Visualizza commento · Data ultimo post: 21 set 2021 · Lacey Simpson

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Lacey Simpson ha commentato,

Commento nella community Discussion - Tips and best practices from the community

This is a really useful tool, but how do you make sure End Users do not see this in the email thread as well as agents?

Visualizza commento · Data ultimo post: 14 set 2021 · Lacey Simpson

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