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Kevin Zhou

Data ingresso 23 mar 2023

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Ultima attività 27 mar 2023

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Kevin Zhou ha commentato,

Commento nella community Q&A - Tickets and email
Community

Thank you!

Visualizza commento · Data ultimo post: 27 mar 2023 · Kevin Zhou

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Kevin Zhou ha creato un post,

Post Q&A - Tickets and email
White, hidden text string at the end of public reply to new ticket

Hello,

When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with a dash after the 6th character, enclosed by brackets is appended to the end of the email in the requester's inbox. It doesn't appear in my Zendesk support ticket, only in the end user's email.

This text doesn't appear in Channels > Email, HTML template, but is inserted after the  {{content}}

tag, before the close of the tag, within its own tag. What is the purpose of this text?

View in requester's Gmail inbox:

View of the email, with cursor highlighting:

Data ultimo post: 23 mar 2023 · Kevin Zhou

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