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Mitchell Lewsey
Data ingresso 16 ott 2021
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Ultima attività 13 set 2024
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Ultima attività di Mitchell Lewsey
Mitchell Lewsey ha commentato,
Just wondering if there is any update?
Visualizza commento · Data ultimo post: 13 set 2024 · Mitchell Lewsey
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Mitchell Lewsey ha commentato,
Hi Shawna,
I've already opened up a ticket and they directed me here!
"Our product development team has already been made aware, but upon checking they are unable to offer a target date for resolution in the near future for this yet, apologies for this.
I highly suggest for you to create a new post in the General Product Feedback topic (https://support.zendesk.com/hc/en-us/community/topics/200132066-General-Product-Feedback-) in our community to engage with other users are having the same concern in using the Knowledge tool from the context panel. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post"
Kind regards,
Mitch
Visualizza commento · Data ultimo post: 05 giu 2024 · Mitchell Lewsey
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Mitchell Lewsey ha commentato,
Thank you Shawna. Not to be picky, but I'm not sure this is a feature request. It is a bug that requires a solution. Images show in the Knowledge App for articles in the default brand, but not for other brands.
Visualizza commento · Data ultimo post: 30 mag 2024 · Mitchell Lewsey
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Mitchell Lewsey ha commentato,
Upvoting this. We also use colour to highlight important points and it's a shame this is missing from the Knowledge App.
Visualizza commento · Data ultimo post: 30 mag 2024 · Mitchell Lewsey
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Mitchell Lewsey ha creato un post,
I have spoken to your Support Team who have advised me to create this post to get some attention to the bug our users are experiencing.
We have noticed that images in Help Centre articles are broken in the Knowledge Capture sidebar view when viewing articles that are not on the default Zendesk domain.
The temporary workaround for this is for users to access the Help Centre where the articles are stored, which seems to authenticate the user and then show the images however agents are required to re-do the workaround frequently to re-authenticate. A permanent solution is required.
Data ultimo post: 29 mag 2024 · Mitchell Lewsey
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Mitchell Lewsey ha commentato,
Adding my two pennies to hopefully increase visibility/priority of this. Much like others in this post, we have agents in end-user-facing teams, who are also "customers" of our internal teams and due to the agent restriction, we are unable to get a complete view of our internal team performance as 80% of their "customers" cannot complete a survey. Although their are paid-for solutions, this should be available out-of-the-box.
Visualizza commento · Data ultimo post: 19 feb 2024 · Mitchell Lewsey
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Mitchell Lewsey ha commentato,
Brett Bowser credit goes to Gavin and your tier 3 who helped!
Visualizza commento · Data ultimo post: 28 lug 2022 · Mitchell Lewsey
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Mitchell Lewsey ha commentato,
Hey Amy, I just thought I'd share a solution. You can use the following:
FISCAL_YEAR(_date,_start_month) or FISCAL_QUARTER(_date,_start_month) to create custom attributes e.g. FISCAL_QUARTER([Ticket created - Date],"April") will start Q1 with April. You can then add the same for FISCAL_YEAR. You can then do the same for ticket solved, ticket updated etc.
More info here: https://support.zendesk.com/hc/en-us/articles/4408834558746-Explore-functions-reference
Visualizza commento · Data ultimo post: 26 lug 2022 · Mitchell Lewsey
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Mitchell Lewsey ha creato un post,
Has anyone figured out a way to enter custom date groups/ranges? I'm looking to create some reports but with the financial year and quarter being used on the X axis but struggling.
I've tried creating groups for the months, and naming them Q1, Q2... but the idea falls over because our financial quarters overlap the calendar years (2022 May 1st to 2023 April 30th).
Kind regards,
Data ultima modifica: 18 lug 2022 · Mitchell Lewsey
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Mitchell Lewsey ha commentato,
I have a setup where tags will be added and removed multiple times on the same ticket, and I want to report on the total number of times these tags have been applied to a ticket. As they can be added multiple times to a ticket, I can't simply say tickets where tag = xxx. Any tips?
Visualizza commento · Data ultimo post: 14 lug 2022 · Mitchell Lewsey
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