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Maddie Knight

Data ingresso 12 nov 2024

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Ultima attività 12 nov 2024

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Ultima attività di Maddie Knight

Maddie Knight ha commentato,

CommentoWhat's new in Zendesk

I second the comment from Jakob Kruse - "Is it possible that the updated Triggers page has slightly manipulated existing triggers?"

Over night our WhatsApp tickets are now being created with an 'OPEN' status, when previously it was ‘NEW’. 
There isn't anything in the associated triggers to suggest this is an Action. Why is the system now setting the status at 'OPEN'? This is messing with our existing SLA's and Time Spent.

Visualizza commento · Data ultimo post: 12 nov 2024 · Maddie Knight

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