Ricerche recenti
Nessuna ricerca recente

Nikki Goodson
Data ingresso 16 ott 2021
·
Ultima attività 02 nov 2021
Seguiti
0
Follower
0
Attività totali
6
Voto
1
Abbonamenti
2
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Nikki Goodson
Nikki Goodson ha commentato,
That's fantastic, and not the answer I expected, but definitely what I hoped!
Thanks for testing.
Visualizza commento · Data ultimo post: 20 set 2021 · Nikki Goodson
0
Follower
0
Voti
0
Commenti
Nikki Goodson ha commentato,
I believe I already know the answer, but I will ask anyway!
Let's say I merge Ticket 1 into Ticket 2.
Ticket 1 becomes closed.
Customer has emails from both Ticket 1 & Ticket 2 in their sent folder. If they reply again to their original Ticket 1 email, then does it become a follow-up ticket as usual? Or does ZD recognize that the ticket has been merged, and instead put the new message into Ticket 2?
Visualizza commento · Data ultimo post: 16 set 2021 · Nikki Goodson
0
Follower
0
Voti
0
Commenti
Nikki Goodson ha commentato,
I also have this problem, and we frequently switch from one to the other. The reason for ours is that if a ticket comes in with a foreign language, we get a translation and then post it as an internal note. We of course then need to stay on the ticket in order to send the public reply. In the case where the ticket comes in with English, then it's no problem to simply leave it as Next ticket in view. But more than half of our tickets need translation, so it is frequent switching back and forth.
Visualizza commento · Data ultimo post: 23 ago 2021 · Nikki Goodson
0
Follower
0
Voti
0
Commenti