EDC_SYSTEM_SUPPORT

Hello Melissa,

This article is really helpful for us. the only issue we still have that if we have receieved e.g. 3-4 tickets in last 30 days. and we want to send only one survey to the customer not for every ticket. 

How it can be achieved?

I have tested the solution you have provided above, it trigger for each ticket . But we want to send only single survey after every 30 day, either customer wrote us 3 or four time.

 

Kind Regards

Charanjeet kaur