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Luyolo Dungelo
Data ingresso 16 ott 2021
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Ultima attività 17 ago 2022
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Luyolo Dungelo ha commentato,
Hi,
Has this feature been made available as yet?
Visualizza commento · Data ultimo post: 04 ago 2022 · Luyolo Dungelo
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Luyolo Dungelo ha commentato,
+1
We need this feature enabled please
Visualizza commento · Data ultimo post: 21 feb 2022 · Luyolo Dungelo
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Luyolo Dungelo ha commentato,
Great to hear this feature will be implemented.
I have client who is looking to measure First Reply Time (FRT)for Agents/Admins who log tickets for another team. A use case would be: The whole organization is on Zendesk and they use it for inter-departmental support. If a Finance Agent logs a ticket for IT Department we not able to measure the FRT for the IT Department because the requester is also an Agent on Zendesk.
If the is a work around to achieving this please do share.
Visualizza commento · Data ultimo post: 12 gen 2022 · Luyolo Dungelo
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