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Tina Baljian's Avatar

Tina Baljian

Data ingresso 26 gen 2022

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Ultima attività 15 mag 2024

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Ultima attività di Tina Baljian

Tina Baljian ha commentato,

CommentoTicket automation and collaboration

This is not working for our account. We have the content there in the help desk, but its not pulling the content. 
Is there anything we can do to assist in getting more defined replies? If it's pulling from help desk can we make updates their to support the content it's suggesting?

Visualizza commento · Data ultima modifica: 15 mag 2024 · Tina Baljian

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Tina Baljian ha commentato,

CommentoSetting up Agent Workspace

Elias Can you also help me with a better visibility option ? Focus mode is great, but now my team lead is having challenges on how to monitor who is on phones and who is on chats. We use Geockboard, but Geckoboard does not display the rep names for when they are status to available and I as the director personally use one computer screen mixed with ALL the Zendesk support channels open. Do you have a better solution ? 

Visualizza commento · Data ultima modifica: 26 gen 2022 · Tina Baljian

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