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Nikki Stockton

Data ingresso 16 ott 2021

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Ultima attività 09 lug 2024

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Ultima attività di Nikki Stockton

Nikki Stockton ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Any news on this request?  I'm also wanting to prioritise chat visitors and all my agents have all the skills so I don't need to create a new department.  Just have the ability to change the priority - you can do this with email by including a word in the subject title - maybe chat needs a subject title option?  Or is this already there and I just don't know… LOL!

 

Visualizza commento · Data ultimo post: 09 lug 2024 · Nikki Stockton

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Nikki Stockton ha commentato,

CommentoSetting up Agent Workspace

I had the wrong template name in the other brands.  All good now thanks.

Visualizza commento · Data ultimo post: 20 lug 2023 · Nikki Stockton

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Nikki Stockton ha commentato,

CommentoSetting up Agent Workspace

It only allows me to use the main brand for creating an article - when we have a ticket open in another brand we no longer have the template there? Is there somewhere to apply this to all brands?  Thanks, Nikki

Visualizza commento · Data ultimo post: 14 lug 2023 · Nikki Stockton

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Nikki Stockton ha commentato,

CommentoWorking with articles in the knowledge base

Does the comment notify anyone?

Visualizza commento · Data ultimo post: 14 lug 2023 · Nikki Stockton

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Nikki Stockton ha commentato,

Commento nella community Q&A - Tickets and email

Is it possible to pull a report on "new" users?

Visualizza commento · Data ultimo post: 12 set 2022 · Nikki Stockton

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Nikki Stockton ha commentato,

CommentoGeneral questions about live chat

Hi,

Can we stop the trigger from applying to a current open ticket?

Thanks

Nikki

Visualizza commento · Data ultimo post: 10 ago 2022 · Nikki Stockton

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Nikki Stockton ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Agreed,

I also see a lot of my tickets with Null values due to this.  I then have to go through them and verify them - painful! 

Thanks,
Nikki

Visualizza commento · Data ultimo post: 10 ago 2022 · Nikki Stockton

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