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Krithiga Karunanithi's Avatar

Krithiga Karunanithi

Data ingresso 12 feb 2023

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Ultima attività 06 set 2024

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Krithiga Karunanithi ha commentato,

CommentoZendesk messaging

Hi there, when my colleague Ashley Taylor and I creating a messaging trigger, and sending a messaging to the customer we're unable to also set the icon - is this possible? We have built our messaging experience for our customers with consistent branding and want this to also align. 

Visualizza commento · Data ultimo post: 06 set 2024 · Krithiga Karunanithi

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Krithiga Karunanithi ha commentato,

CommentoWorking with articles in the knowledge base

Hi it seems like it is no longer possible to set a light agent as the Owner is this correct? This ability was really key to our team managing our light agents ability to own and manage their article content.

Additionally it seems like a Group can now be set as the Owner? Has this changed since the comment May 2023?

 

Visualizza commento · Data ultimo post: 23 gen 2024 · Krithiga Karunanithi

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