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Jo Tatti

Data ingresso 01 set 2022

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Ultima attività 07 dic 2023

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Jo Tatti ha commentato,

Commento nella community Feedback - Voice (Talk)

We bought Tymeshift a year ago, and just canned it. Unless your agents are logging in and out each day, and only using zendesk and not accessing other apps - it won't really give you a straightforward picture of agent availability. I will say, that our onboarding experience into Tymeshift was good, so I feel confident it wasn't a configuration problem. We were waiting for them to release "multi-tasking" but after a year of waiting for it we took a different tactic and re-allocated the spend to something else.

Visualizza commento · Data ultimo post: 04 dic 2023 · Jo Tatti

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Jo Tatti ha commentato,

Commento nella community Feedback - Voice (Talk)

I purchased Tymeshift as a solution on the suggestion of our Account Manager. After months of configuration and teaching agents to punch in and out, we are still not seeing value for money from this purchase. It is not a solution to Agent Availabillity reporting. Antonio Naddeo

Visualizza commento · Data ultima modifica: 27 feb 2023 · Jo Tatti

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Jo Tatti ha commentato,

CommentoEnd users and organizations

Is there a plan to restore the export to CSV option? The JSON is unusable. 

Visualizza commento · Data ultimo post: 21 dic 2022 · Jo Tatti

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Jo Tatti ha commentato,

Commento nella community Feedback - Voice (Talk)

same solution as every other unfinished cul de sac. buy 3rd party plug in.

Visualizza commento · Data ultimo post: 12 ott 2022 · Jo Tatti

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