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Stephen Skobel

Data ingresso 24 giu 2022

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Ultima attività 18 gen 2023

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Ultima attività di Stephen Skobel

Stephen Skobel ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I'd really like to know the status on this as well. 

Visualizza commento · Data ultimo post: 14 ott 2022 · Stephen Skobel

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Stephen Skobel ha commentato,

Commento nella community Feedback - Ticketing system (Support)

An update on this request would be great. We're still trying to plan for how to better track SLA times, and this feature is one that is high on our priority list. 

Visualizza commento · Data ultimo post: 07 set 2022 · Stephen Skobel

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Stephen Skobel ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We really need this functionality. We have our first response SLA set to 30 minutes, and having the ability to be notified of near breaches would really help. 

Visualizza commento · Data ultimo post: 27 giu 2022 · Stephen Skobel

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Stephen Skobel ha commentato,

CommentoService Level Agreements (SLA), macros, and CSAT

We were really hoping to implement this, but under the duration, you must enter a whole number for hours. We have a 30-minute SLA time, and we wanted it to notify us when it gets to 10 minutes until breach. Is there a way for us to accomplish this?

Visualizza commento · Data ultimo post: 24 giu 2022 · Stephen Skobel

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Stephen Skobel ha commentato,

CommentoExtending Zendesk

Is it possible to have these notifications get triggered to a chat within Microsoft Teams?

 

Visualizza commento · Data ultimo post: 24 giu 2022 · Stephen Skobel

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