Evelina Berberi

Hello!

We are facing issues with tracking articles set without an expiration label and the addition of a column "Label" made easier the identification of such articles.
Just for an insight: In order to find the article missing the expiration label, I duplicated the list of the Author(luckily with only 69 articles published): one with all the expiration labels and one without, I put the pages one next to the other and I cross-checked all of the articles until I found the missing article on the list without the expiration date. It took me a lot of time which could have been avoid it if the Label column could have been there, or available from any knowledge query in Explorer.

Is Zendesk thinking to implement this in the future?

 

Hello helpers!

I was wondering if there is a way how to pull an extract tracking all the Knowledge Base articles by Status(ideally if they are still Published or Archived) used in the Related Documentation area.

There is a need to track all those articles where archived articles are used in the Related Documentation area and to maintain everything up to date. When an archived article is used in the Related Documentation area, if a user clicks on it, it will lead to a 404 error page and we would like to see if there is a way to avoid so.