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Julian Zhai

Data ingresso 15 giu 2022

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Ultima attività 17 giu 2022

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Julian Zhai ha commentato,

Commento nella community Developer - Zendesk APIs
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Hi Erica,

Thanks the metrics API has the solved date.

Julian

Visualizza commento · Data ultimo post: 17 giu 2022 · Julian Zhai

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Julian Zhai ha commentato,

Commento nella community Developer - Zendesk APIs
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Hi Martin/Cheeny,

Thanks for replying. The audit API does provide the histroy of the tickets including the email correspondences between stakeholders. However, one can only deduce the solved date by the content or tones of the emails/comments, and it'll be very trick to conduct tone analysis or text mining for say 100k tickets.

Is there a field called "solved_at" for the tickets, just like there's a "created_at" field for the tickets via the API?

Thanks

Visualizza commento · Data ultimo post: 15 giu 2022 · Julian Zhai

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