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Georgia Burgoyne

Data ingresso 17 mag 2024

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Ultima attività 17 mag 2024

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Georgia Burgoyne ha creato un post,

PostZendesk WFM EAP - Create Combined Workstreams
Adjusting the combined rules

I appreciate the concept of combined workstreams, but it doesn't meet my current needs. 

For example, consider a current combined workstream for Billing and Live Chat:

  • 3 agents in Billing Workstream
  • 2 agents in Live Chat
  • Only 1 agent is in both Workstreams

Ideally, with a combined workstream, it would assign tasks to a single agent who can handle both Billing and Live Chat rather than assigning it to everyone in both workstreams.

 

 

Data ultimo post: 17 mag 2024 · Georgia Burgoyne

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