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April Schultz

Data ingresso 16 ott 2021

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Ultima attività 01 dic 2022

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April Schultz ha commentato,

CommentoTicket management

Is there any plan to add Followers as an allowed field to bulk update? 

Visualizza commento · Data ultimo post: 17 mar 2022 · April Schultz

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April Schultz ha commentato,

CommentoBuilding reports

How do I create an attribute that shows the date a ticket's status was changed from solved to closed? The new feature of being able to redact on a closed tickets will pose a problem in our current queries. It appears that if you redact on a closed ticket, the 'Ticket updated - date' field is updated to the date the redaction took place. We are displaying 'Ticket updated - date' with the 'Status' of closed on many queries since before this new feature, that date would never change. 

Visualizza commento · Data ultimo post: 22 set 2021 · April Schultz

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