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Sol Jalaludin

Data ingresso 21 mar 2023

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Ultima attività 13 set 2023

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Ultima attività di Sol Jalaludin

Sol Jalaludin ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)
Community

At the moment, it's not possible to customize transcript with Liquid Markup.

I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.

Example code that didn't work:

Here's a copy of your chat with us:
 
{% for comment in ticket.public_comments %}
 
   Comment:
 
{% if comment.author.role == 'agent' %}
 
<div>
 <p style="float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff">
   {{comment.created_at}}
<small style="font-size:10px;opacity:0.5;margin-left:12px;">{{comment.created_at_with_time}}small>
<strong>{{comment.author.name}}strong>
{{comment.value}}
p>
div>
 
{% elsif comment.author.role == 'end_user' %}
 
 <p style="float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;">
   {{comment.created_at}}
   {{comment.created_at_with_time}}
   {{comment.author.name}}
   {{comment.value}}
   p>
 
   Attachment:
   {% for attachment in comment.attachments %}
   {{attachment.filename}}
   {{attachment.url}}
 
   {% endfor %}
{% endif %}  
{% endfor %}

Visualizza commento · Data ultimo post: 23 ago 2023 · Sol Jalaludin

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Sol Jalaludin ha creato un post,

Post Feedback - Ticketing system (Support)
Allow customizing messaging transcript format

At the moment, it's not possible to customize transcript with Liquid Markup.

I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.

Example code that didn't work:

Here's a copy of your chat with us:
 
{% for comment in ticket.public_comments %}
 
   Comment:
 
{% if comment.author.role == 'agent' %}
 
<div>
 <p style="float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff">
   {{comment.created_at}}
<small style="font-size:10px;opacity:0.5;margin-left:12px;">{{comment.created_at_with_time}}small>
<strong>{{comment.author.name}}strong>
{{comment.value}}
p>
div>
 
{% elsif comment.author.role == 'end_user' %}
 
 <p style="float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;">
   {{comment.created_at}}
   {{comment.created_at_with_time}}
   {{comment.author.name}}
   {{comment.value}}
   p>
 
   Attachment:
   {% for attachment in comment.attachments %}
   {{attachment.filename}}
   {{attachment.url}}
 
   {% endfor %}
{% endif %} 
{% endfor %}

 

Data ultimo post: 23 ago 2023 · Sol Jalaludin

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Sol Jalaludin ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)
Community

We also miss the feature of being able to control the styling of the messaging chat transcript.

Visualizza commento · Data ultimo post: 03 ago 2023 · Sol Jalaludin

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Sol Jalaludin ha commentato,

CommentoTicket basics
Agent guide

I have integrated Salesforce, and a ticket created from Salesforce and synced to Zendesk as the origin as "Via system". What is system?

I'd like to use this as a trigger condition but couldn't find "system" in the channel drop down list.

Visualizza commento · Data ultimo post: 05 apr 2023 · Sol Jalaludin

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