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Yaroslav Vasiutin's Avatar

Yaroslav Vasiutin

Data ingresso 02 feb 2024

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Ultima attività 12 nov 2024

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Yaroslav Vasiutin ha commentato,

CommentoZendesk messaging

Hello!

We are testing multi-conversations, and it would be great if updating the title in Zendesk Support on the agent side would automatically update it on the customer side as well (the same approach used with emails). Our customers submit inquiries on various topics, and we’d like agents to be able to personalize conversation titles. Is this feature planned for the near future?

Thanks in advance! 

Visualizza commento · Data ultimo post: 12 nov 2024 · Yaroslav Vasiutin

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