Cristian Clements

I appreciate the references and I am concerned there are so many - all with no resolution.  Hopefully they won't actually enforce the "upgrade" requirement for the new interface and we can continue using the current view with the reply box on top and the correct sorting.  If they do enforce the update, we may need to look elsewhere because they don't seem to be addressing the issue at all based on the links you provided.

Our team launched the latest Zendesk "upgrade" last Friday morning that moved the reply box to the bottom of the screen - this was a horrible design choice and completely unintuitive. You don't start a document at the bottom of the screen - you start at the top. The reverse sorting is another horrible idea up there with when Zendesk removed the ability to sort by subject. I have to go the the Subject line to edit the entry, then to the bottom of the screen to type and then I often have to scroll up if it's a long entry in the ticket itself and then back to the bottom again (I'm aware of the "Jump to Latest" button but it's right next to the bottom text box anyway - so back down again). Who tests this stuff??

Is there an option to choose top/bottom for the message box and an option for the oldest/newest sorting?

Our team launched the latest Zendesk "upgrade" last Friday morning that moved the reply box to the bottom of the screen - this was a horrible design choice and completely unintuitive. You don't start a document at the bottom of the screen - you start at the top. The reverse sorting is another horrible idea up there with when Zendesk removed the ability to sort by subject. I have to go the the Subject line to edit the entry, then to the bottom of the screen to type and then I often have to scroll up if it's a long entry in the ticket itself and then back to the bottom again (I'm aware of the "Jump to Latest" button but it's right next to the bottom text box anyway - so back down again). Who tests this stuff??

Is there an option to choose top/bottom for the message box and an option for the oldest/newest sorting?