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Cassandra Hunt

Data ingresso 23 mag 2023

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Ultima attività 08 feb 2024

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Cassandra Hunt ha commentato,

CommentoTicket basics

Can we remove the new option to see the three most recently viewed and recently searched?  We que hundreds if not thousands of searches and this new little pop up of the last three is not helpful at all and kind of in the way.  Also we have found starting today sometimes when we enter a ticket number to search it up, now it does not pop right up it pulls one of the three recent ones.  It is slowing us down. 

Visualizza commento · Data ultima modifica: 08 feb 2024 · Cassandra Hunt

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Cassandra Hunt ha commentato,

CommentoSetting up Agent Workspace

Lisa Kelly When we are drafting our email in the internal setting, and then click external to send the email, the information disappears.  It remains saved back on the internal setting.  This is a nuances and causes extra steps.  Further, the did locate the Draft mode for the external setting since now it stays in that mode, but again this create extra steps.  We are a very high volume support center.  The interface moving the most recent message to the bottom of the screen is not user friendly at all.  Our team is 100% unhappy with the forced change.  What steps do we need to take to be moved back to the old interface?

Visualizza commento · Data ultimo post: 24 mag 2023 · Cassandra Hunt

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Cassandra Hunt ha commentato,

CommentoSetting up Agent Workspace

We were just forced to the new Agent Workspace, this is extremely frustrating.  We do not utilize chat and socials.  The entire design is upside down which is hard to learn when you are taking live calls back to back, and the action box where we write our external reply's to our clients in support tickets used to default back to internal once sent.  Now when you send an external email it stays external, maximizing  the risk of an Agent sending the following internal documentation note out to a client. Also, when we are drafting our emails in internal and we flip to external to send, now everything deletes.  NOT A FAN!!!!!!!!!!!!!!!

Visualizza commento · Data ultimo post: 23 mag 2023 · Cassandra Hunt

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