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Jasper Gonzales
Data ingresso 27 ott 2021
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Ultima attività 25 nov 2023
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Ultima attività di Jasper Gonzales
Jasper Gonzales ha commentato,
What filters should be used when looking up for suspended agents?
Visualizza commento · Data ultimo post: 26 set 2023 · Jasper Gonzales
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Jasper Gonzales ha creato un post,
When we send out an email notification to the user we'd like to include the number of unsolved tickets they have to create awareness and provide urgency. A sample verbiage would be:
While working on this ticket we noticed that you have (x) requests that are waiting for your reply. Please go to your My Messages to check on updates.
Any suggestions on how to achieve this? Thanks!
Data ultimo post: 10 feb 2023 · Jasper Gonzales
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Jasper Gonzales ha creato un post,
We'd like to post this feature request: Call duration not including the time when the caller was still in IVR. Also, how long the agent placed the call on hold.
Data ultimo post: 02 gen 2023 · Jasper Gonzales
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Jasper Gonzales ha creato un post,
Use case:
This feature is important especially for issues related to billing, among others that would require data to be inputted in a table before sending it to the requester as a reply.
Current process:
Agents copy billing data from contract room
Agents paste billing data to Google Sheets
Agents edit the data in Google Sheets
Agents paste the table directly to the ZD editor
Table columns are 100% expanded, no way to adjust column width
Data ultimo post: 01 nov 2022 · Jasper Gonzales
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