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Anja

Data ingresso 18 apr 2023

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Ultima attività 18 apr 2023

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CommentoAdditional ticket channels
Agent guide

I would like to use the function to request an article through the context panel in a ticket. I wonder how to get the "Knowledge" icon into the ticket? I currently only see the "Knowledge Capture" via the app in the sidebar or by clicking on the magnifying glass icon.

I'm referring to:

Requesting an article in Knowledge

You can submit an article request directly from the Knowledge section in the context panel.

To request an article in Knowledge

  1. In the ticket that you are working on, click the Knowledge icon () to open the context panel.
  2. In the Knowledge section of the context panel, click the Create or request article icon (+), then select Request article.

Visualizza commento · Data ultima modifica: 18 apr 2023 · Anja

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