Jacqueline

Hi Zendesk Team,

I have one ticket (#abcd) in particular where Requesters had history of sending new ticket to support+idabcd@mycompany.com, which we have already advised requester to send to support@mycompany.com instead. 

Requesters Forwarded the email (where he sent to support+idabcd@mycompany.com) to the correct support@mycompany.com without the wrong address, but the new email still threaded to #ticketabcd.

Please advise if this should be the correct behavior?

I have the same concern as Syd and I have over 120+ names to clone over. Would be good to see this implemented, like cloning triggers/views.

Thanks!

I would like to see the settings of the target I set up but there is no Edit button in Admin Center > Apps and Integrations > Targets > Targets.

The target in the screenshot below has no link to another page.