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Jasmine Gilbert

Data ingresso 26 gen 2023

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Ultima attività 30 ott 2024

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Jasmine Gilbert ha commentato,

CommentoTicket automation and collaboration

This sounds really interesting, but before i invest time and effort exploring it are you able to advise which ZD plans it will be enabled for once released, and/or if there are going to be additional charges? 

Thanks

Visualizza commento · Data ultimo post: 10 giu 2024 · Jasmine Gilbert

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Jasmine Gilbert ha commentato,

CommentoGeneral questions and issues about tickets

Dane Is it possible to remove the ‘Mark as solved’ option for end users in the help center? We rarely assign tickets to individual agents so this option is rarely available for our users, the result is unnecessary confusion and disappointment.

Visualizza commento · Data ultimo post: 30 apr 2024 · Jasmine Gilbert

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Jasmine Gilbert ha commentato,

Commento nella community Q&A - Objects, workspaces, and rules

After trawling through various discussions I found that just this month Zendesk released a new agent home page (https://support.zendesk.com/hc/en-us/articles/5064623131418) that may meet some of the requirements mentioned here. 

Visualizza commento · Data ultimo post: 04 gen 2024 · Jasmine Gilbert

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Jasmine Gilbert ha commentato,

CommentoEnd users and organizations

Hi... Is it possible for end users to set org level ticket sharing/visibility themselves? Rather than a zendesk admin setting it for them. Thanks

Visualizza commento · Data ultimo post: 27 mar 2023 · Jasmine Gilbert

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