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fabricio aquino
Data ingresso 17 lug 2023
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Ultima attività 17 lug 2023
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Ultima attività di fabricio aquino
fabricio aquino ha commentato,
Hi,
I realized that my update notifications to team members are not sending the internal notes, only the public replies even using the placeholder {{ticket.comments_formatted}}.
When the "Follower" notification (template) is sent, it works fine, but if the user is a follower and also a CC, the follower notification doen't fire, only the trigger one and then this one is not sending the whole ticket history, including the internal notes.
Someone has gone through this situation?
Thanks
Visualizza commento · Data ultimo post: 17 lug 2023 · fabricio aquino
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