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Joanna Gomez (test)

Data ingresso 26 ago 2022

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Ultima attività 15 mar 2023

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Joanna Gomez (test) ha commentato,

CommentoSetting up Agent Workspace

This is becoming mandatory at the beginning of the year

 

Visualizza commento · Data ultimo post: 14 nov 2022 · Joanna Gomez (test)

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Joanna Gomez (test) ha creato un post,

Post Q&A - Reporting and analytics

I cannot figure out how to create a report that will show the sum of a custom number field metric and only add tickets once not multiple time. The reports keep summing the same ticket ID multiple times so my sum is not accurate! In the photo - my calculated metric i am using to SUM is the last column - stops affected.

Data ultimo post: 26 ago 2022 · Joanna Gomez (test)

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