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Keegan
Data ingresso 22 mar 2022
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Ultima attività 16 mag 2024
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Ultima attività di Keegan
Keegan ha commentato,
When using the new Power BI connector, I'm only getting about 74,000+ rows for tickets and ticket metrics. Our zendesk instance has 1.5 million tickets. I think we get the correct number of rows in the user table though. Why would this be?
Visualizza commento · Data ultimo post: 16 mag 2024 · Keegan
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Keegan ha commentato,
If I understand this correctly, a conversation that a customer indicates as resolved will count towards this, even if no AI generated answer was provided. With only 10 resolutions per agent per month, this is going to push us AWAY from trying to improve the self-serve rate, as it's probably cheaper for an agent to respond to an easy question with a macro than for the bot to answer that question
Visualizza commento · Data ultima modifica: 23 apr 2024 · Keegan
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Keegan ha commentato,
I would also love to be able to report on first reply time after a ticket is assigned to a new group. Has there been any news on this?
Visualizza commento · Data ultimo post: 17 giu 2022 · Keegan
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