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Slobodan Pejnovic

Data ingresso 24 mag 2022

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Ultima attività 26 mag 2022

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Slobodan Pejnovic ha commentato,

CommentoTicket management

Hi Nicole,

I believe we're definitely using the classic one :) This meaning, I suppose, redaction is not possible on Archived tickets?

Thanks,

Slobodan

Visualizza commento · Data ultimo post: 26 mag 2022 · Slobodan Pejnovic

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Slobodan Pejnovic ha commentato,

CommentoTicket management

Hi Nicole,

Thank you for coming back to me. 

The agent workspace here looks nothing like the one I'm seeing in tutorials. I cannot find these 3 dots anywhere as per the guide that would give me the redaction option. 

Thanks,

Slobodan

 

Visualizza commento · Data ultimo post: 25 mag 2022 · Slobodan Pejnovic

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Slobodan Pejnovic ha commentato,

CommentoTicket management

Hi Zendesk!

Is it possible to redact archived tickets? 

We are using the ticket redaction app and it doesn't seem to be possible. 

Thanks in advance!

Slobodan

Visualizza commento · Data ultimo post: 24 mag 2022 · Slobodan Pejnovic

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