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Yeny Lei
Data ingresso 16 ott 2021
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Ultima attività 09 nov 2022
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Yeny Lei ha commentato,
Hello!
Will these also disable notifications for tickets that I follow? Or just if I am an assignee?
Visualizza commento · Data ultimo post: 07 mar 2022 · Yeny Lei
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Yeny Lei ha creato un post,
I would like to be able to see each agent + requester +ticket in one PDF with all the CSAT submitted. Is there a way to do this?
Data ultimo post: 17 set 2021 · Yeny Lei
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Yeny Lei ha creato un post,
In our company, we have to CC other people other than the requester. As an agent, I will like to be able to see if the message was sent to the person CC'ed too. Since we updated Zendesk, we cant view it. Is there a trick or a button to see it? All I can see in the drop down menu is Redact.
Data ultimo post: 17 set 2021 · Yeny Lei
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Yeny Lei ha commentato,
Hello!
I was wondering:
1- if an agent initiates the creation of a ticket to a client, will they still be asked to provide feedback?
2- if a ticket is created on behalf of a client, but there's never an actual message sent to the client (all the comments are internal comments only), will the client get a feedback email once the ticket is closed?
Visualizza commento · Data ultimo post: 03 set 2021 · Yeny Lei
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