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Phil Kneller

Data ingresso 26 lug 2022

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Ultima attività 26 lug 2022

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Phil Kneller ha commentato,

CommentoTicket management

Hi,

Our agents are having an issue when it comes to dragging and dropping attachments on to tickets.

If they have multiple tickets open, and they are working on the first ticket in the queue, dragging a file into this ticket does not work. Instead it will be attached the the next email in the queue.

No changes have been made and I can't see any settings that would have been enabled to make this happen.

Thanks.

Visualizza commento · Data ultimo post: 26 lug 2022 · Phil Kneller

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