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Michael Lorch
Data ingresso 03 feb 2022
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Ultima attività 09 gen 2025
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Ultima attività di Michael Lorch
Michael Lorch ha commentato,
Why is this feature only available for logged in users? This makes it hard and the login process for ZD Guide isn't exactly the best…smh
Requiring users to be signed in basically makes this a useless feature for us and for many other companies (judging by the comments). Any plans to enable this for non-signed in users?
Visualizza commento · Data ultima modifica: 21 ago 2024 · Michael Lorch
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Michael Lorch ha commentato,
This still has been waiting for 10 years!?!?!? THIS NEEDS TO HAPPEN! Please Zendesk! Any status on the updates?
Visualizza commento · Data ultimo post: 03 feb 2023 · Michael Lorch
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Michael Lorch ha commentato,
Andrea Rodriguez (CD Baby) I feel for you on this one. Our help center supports 15 LANGUAGES!!!! This is not really manageable to maintain tbh. Hopefully an update will come soon.
Visualizza commento · Data ultimo post: 09 dic 2022 · Michael Lorch
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Michael Lorch ha commentato,
James Rodewig Thank you for this great post! I just have one question, in this process, do we need to manually add the help article URL for every single article we want to get feedback on or will doing this allow every article that gets a downvote have a feedback option?
Visualizza commento · Data ultimo post: 27 ott 2022 · Michael Lorch
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Michael Lorch ha commentato,
This would be a great feature to have included without having to work on the code, etc..
Visualizza commento · Data ultimo post: 18 ott 2022 · Michael Lorch
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Michael Lorch ha commentato,
Totally agree...please include this.
Visualizza commento · Data ultimo post: 18 ott 2022 · Michael Lorch
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Michael Lorch ha commentato,
Pulkit Pandey Thanks for getting back to me on this! May you provide further information? I just want the information at the bottom of an article to display the total number of helpful votes, not the total number of helpful votes out of all votes.
Currently, it says something like '10 out of 17 users found this helpful'. I'd want it to say '10 users found this article helpful'. Can we do this?
Thanks again for your time.
Visualizza commento · Data ultimo post: 28 lug 2022 · Michael Lorch
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Michael Lorch ha commentato,
This is badly needed. With our company supporting 14 languages, we are in the dark on this...
Visualizza commento · Data ultimo post: 28 lug 2022 · Michael Lorch
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Michael Lorch ha commentato,
Greg Katechis Hello! I was hoping to do the same thing. However, on home_page.hbs I don't see an h2 in the code. I see an h3 with 'promoted_articles' listed. I've been experimenting to see how to change this to 'Frequently Asked Questions' but nothing seems to work. Do you have any insight on this to help?
Visualizza commento · Data ultimo post: 16 giu 2022 · Michael Lorch
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Michael Lorch ha creato un post,
Hello everyone,
We are curious to sample only displaying the helpful vote totals on customer facing articles. We want to see if hiding downvotes gets rid of any negative bias or tendency to join a trend of downvotes, etc..
Is there a way we can do this? All your advice and highly cherished!
Data ultimo post: 07 apr 2022 · Michael Lorch
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