DigitalMan

By re-reading the top of this Article, (Ive cut and past the key bits)  I now see User and Organisation custom fields - That also use Drop downs need the suffix of .title

(Something not needed for Tciket custom fields using drop downs)

Anton - Thank you so much for a great article - 

I'm pulling my hair out on this one

I've created a custom field under organisations called org_support_level

Its a Drop down field

For my current testing, that field is set to the drop down value silv_test

Here's the body of my email (The code for the purposes below is  bullet pointed for ease of reading and the bold is me describing whats happening 

• {{ticket.organization.custom_fields.org_support_level}}
• {{ticket.organization.custom_fields.org_support_level}}
• {{ticket.organization.custom_fields.org_support_level}}
• {{ticket.organization.custom_fields.org_support_level}}

when the above 4 lines execute the following is output (which proves my 'placeholder' is correctly populated and I can get the text from the drop down to be out put

silv_test

silv_test

silv_test

silv_test

then I want to Test for the drop down and if it equals silv_test output the line YOUR TICKET IS SILVER SUPPORT LEVEL

• {% if  {{ticket.organization.custom_fields.org_support_level}} =='silv_test' %}
• Your ticket is Silver Support Level     
• {% endif %}

Yet - absolutely nothing happens 

I have tried something similar , but used a custom Organisation field that is text (and not a drop down) and it works perfectly