Leon Wilkes

This is really needed. At the moment we are using a trigger to either notify the assignee or add an internal note to the ticket, but neither means that agents will actually populate the field.

Any idea when this will be available?

We have a integration (Smartling) which adds a tag to tickets using a google api to work out the end-user's language, thing is the first line of follow up tickets is hardcoded & in english, so the tickets regardless of language get a english language tag added, I need to find a way to see how many follow up tickets were actually in a language other than english.

But I can't currently find this information out with a query.

Leon