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Barbara Brauner

Data ingresso 16 ott 2021

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Ultima attività 17 mag 2022

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Ultima attività di Barbara Brauner

Barbara Brauner ha commentato,

CommentoGeneral questions and issues about tickets

+1

This feature would be really useful.

Visualizza commento · Data ultimo post: 17 mag 2022 · Barbara Brauner

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Barbara Brauner ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

+1 

This feature would be really helpful.

Visualizza commento · Data ultimo post: 13 apr 2022 · Barbara Brauner

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Barbara Brauner ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Same question. It's not just a nuisance, but really a security concern as described multiple times above.

Visualizza commento · Data ultimo post: 07 apr 2022 · Barbara Brauner

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Barbara Brauner ha commentato,

CommentoSetting up Agent Workspace
  • If there are multiple accounts defined for the same channel type (for example, WhatsApp), tickets can be routed by only by channel type, not by a specific integration account.

Is there a plan to address this limitation? How do other teams overcome this issue? Are there any workarounds?

Being able to add multiple Whatsapp accounts is of limited use to us, if we can't effectively do anything with them, i.e. can't differentiate from where the tickets are coming from.

Thanks.

Visualizza commento · Data ultimo post: 09 feb 2022 · Barbara Brauner

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Barbara Brauner ha commentato,

CommentoExplore recipes

Hi Ana-Alicia, if you've followed Giovanni's steps from above, you just need to click on "Ticket Channel" in the top left corner (below "Filters (1)"). That will show all channels stacked on top of each other.

Visualizza commento · Data ultimo post: 26 gen 2022 · Barbara Brauner

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Barbara Brauner ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Dane,

Are you also planning to include "Next reply time" metrics for Social messaging channel in the future? That would be very useful too.

Thanks.

Visualizza commento · Data ultimo post: 25 gen 2022 · Barbara Brauner

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Barbara Brauner ha commentato,

CommentoExplore recipes

Very helpful, thanks a lot Elaine!

Visualizza commento · Data ultimo post: 11 dic 2021 · Barbara Brauner

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Barbara Brauner ha commentato,

CommentoExplore recipes

Hi Elaine,

Thanks for your response.

I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting tickets assigned, they are showing up in the row selector, but not being automatically selected.

 

Visualizza commento · Data ultimo post: 07 dic 2021 · Barbara Brauner

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Barbara Brauner ha commentato,

CommentoExplore recipes

Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option will not be automatically included in the Row Selector selection. Any solution for this?

Thanks.

Visualizza commento · Data ultima modifica: 03 dic 2021 · Barbara Brauner

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Barbara Brauner ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1

That feature would be very helpful!

Visualizza commento · Data ultimo post: 17 nov 2021 · Barbara Brauner

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