Ricerche recenti
Nessuna ricerca recente

Barbara Brauner
Data ingresso 16 ott 2021
·
Ultima attività 17 mag 2022
Seguiti
0
Follower
0
Attività totali
29
Voti
4
Abbonamenti
10
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Barbara Brauner
Barbara Brauner ha commentato,
+1
This feature would be really useful.
Visualizza commento · Data ultimo post: 17 mag 2022 · Barbara Brauner
0
Follower
4
Voti
0
Commenti
Barbara Brauner ha commentato,
+1
This feature would be really helpful.
Visualizza commento · Data ultimo post: 13 apr 2022 · Barbara Brauner
0
Follower
2
Voti
0
Commenti
Barbara Brauner ha commentato,
Same question. It's not just a nuisance, but really a security concern as described multiple times above.
Visualizza commento · Data ultimo post: 07 apr 2022 · Barbara Brauner
0
Follower
0
Voti
0
Commenti
Barbara Brauner ha commentato,
- If there are multiple accounts defined for the same channel type (for example, WhatsApp), tickets can be routed by only by channel type, not by a specific integration account.
Is there a plan to address this limitation? How do other teams overcome this issue? Are there any workarounds?
Being able to add multiple Whatsapp accounts is of limited use to us, if we can't effectively do anything with them, i.e. can't differentiate from where the tickets are coming from.
Thanks.
Visualizza commento · Data ultimo post: 09 feb 2022 · Barbara Brauner
0
Follower
3
Voti
0
Commenti
Barbara Brauner ha commentato,
Hi Ana-Alicia, if you've followed Giovanni's steps from above, you just need to click on "Ticket Channel" in the top left corner (below "Filters (1)"). That will show all channels stacked on top of each other.
Visualizza commento · Data ultimo post: 26 gen 2022 · Barbara Brauner
0
Follower
1
Voto
0
Commenti
Barbara Brauner ha commentato,
Hi Dane,
Are you also planning to include "Next reply time" metrics for Social messaging channel in the future? That would be very useful too.
Thanks.
Visualizza commento · Data ultimo post: 25 gen 2022 · Barbara Brauner
0
Follower
0
Voti
0
Commenti
Barbara Brauner ha commentato,
Very helpful, thanks a lot Elaine!
Visualizza commento · Data ultimo post: 11 dic 2021 · Barbara Brauner
0
Follower
0
Voti
0
Commenti
Barbara Brauner ha commentato,
Hi Elaine,
Thanks for your response.
I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting tickets assigned, they are showing up in the row selector, but not being automatically selected.
Visualizza commento · Data ultimo post: 07 dic 2021 · Barbara Brauner
0
Follower
0
Voti
0
Commenti
Barbara Brauner ha commentato,
Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option will not be automatically included in the Row Selector selection. Any solution for this?
Thanks.
Visualizza commento · Data ultima modifica: 03 dic 2021 · Barbara Brauner
0
Follower
0
Voti
0
Commenti
Barbara Brauner ha commentato,
+1
That feature would be very helpful!
Visualizza commento · Data ultimo post: 17 nov 2021 · Barbara Brauner
0
Follower
2
Voti
0
Commenti