Brett L

Do we have an update on this?

Growthdot

So why not release a free version, which you no longer update and allows your users to have the choice between a free version which may/may not contain bugs, or a paid-for version which is bug-free and advertisement free.

Have you ever thought of that?

Growthdot 

I understand you need to update the extension, but so do all the other freeware/extensions out there which keep the product free.

They definitely don't force payments upon their users out of nowhere.

That's great it's based in Ukraine, but that still doesn't justify the forceful nature of demanding payments.

Anyway, the extension has now been removed across all devices.

As is most likely the case for other users too.

Can we get an official response on this issue raised? 

Considering the feedback provided by your customers, this update has impacted negatively on the service/product.

I also agree with Zendesk releasing a dark mode feature.

Relaying on 3rd party products to be developed that were requested directly from the Zendesk Dev team by customers isn't a great look.

The extension was free until last week's update on 13/06/2022, now it's a subscription-based service.

I have also requested this in

https://support.zendesk.com/hc/en-us/community/posts/4697023274394-changes-to-views-sorting-capabilities-and-pagination-URGENT-

It's not acceptable for Zendesk to force unwanted updates on their customers.

Bumping thread for awareness.

Hi all,

Can you please revert the latest update for removing the filter for Subject and Submitter.

This latest update has negatively impacted our daily workflow, increasing to a potential few hours per day, which is very costly.

Orginal account post - https://support.zendesk.com/hc/en-us/articles/4420490020890

Updated accountment https://support.zendesk.com/hc/en-us/articles/4615306914458?page=1#comment_4697020649882

As you can clearly see from all of the posts on the articles, this update was seen as a negative 'update' which will affect your customers, and their customers.

It might be easier for your Development team to code, but this has had a huge impact on the product service.

I expect a reply with the next steps on removing these updates from our account at your earliest.