Fredys Garcia

Hi Nathan Purcell,

Agreed, we've made workflows for Zendesk to address those areas or processes that might not be available out of the box in your instance. We're happy to show you a demo and go more into detail on pricing and use cases by booking a time with us here, https://www.happyfox.com/workflows/zendesk-support/.

Hi everyone,

HappyFox Workflows can help solve the use cases mentioned in this thread. The app can automatically set the custom fields within a ticket and helps build out other actions. Seeing Jonas' use case HappyFox Workflows would be the perfect solution to address the process. 

Feel free to look at our app in the Zendesk app marketplace, https://www.zendesk.com/marketplace/apps/support/244734/happyfox-workflows/.