Engin EKEN

+1

Hi, I'll leave a few suggestions below.

• What percentage of tickets were created this weekend?
• What percentage of tickets were resolved through chat?
• What are the most common customer complaints?
• What is the average response time for the support team?
• What is the average age of unresolved tickets?
• What is the average number of tickets per agent?
• Which products or services have the highest customer satisfaction scores?
• Which products or services have the lowest customer satisfaction scores?
• How is the performance of the support team changing over time?
• How does the performance of the support team compare to the performance of other support teams?
• Show me the top 10 agents with the most resolved tickets last month in a bar graph.
• What are the categories with the lowest customer satisfaction scores this year?
• Compare category and full resolution time for the last quarter.
• What percentage of tickets created last week are still unresolved?
• Which groups have the most open and new tickets right now?

Thanks Noly.

I checked what you sent, it supports support.

But I want to use zendesk for chat.