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Jan Putcuijps
Data ingresso 16 ott 2021
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Ultima attività 16 ott 2021
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Jan Putcuijps ha commentato,
CommentoHow to solve issues with the email channel
We noticed that one email sent to two different email channels, only creates one ticket.
These are cases that need to be assigned simultaneously to two different support groups in our company.
I have created a support case #6981577 for this issue.
Is this a known problem? How can we automate creation of two separate tickets based on a single email?
Visualizza commento · Data ultimo post: 27 set 2021 · Jan Putcuijps
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