Matt Dietsche

We migrated our old WordPress-based help site to Zendesk's Help Center.  Our plan was to set up an Nginx wildcard redirect from our old url structure to the new article url structure used by Zendesk.  I thought it would be something like this:

server old.support.domain

location /old/path/to/(?.*) {
   rewrite ^ $scheme://new.zendesk.domain/hc/en-us/articles/$article-name redirect;
}

This rewrite would catch any articles where the article name remained the same after migration.  The problem is that ZD's url structure includes the article ID, which makes this approach impossible.

new.zendesk.domain/hc/en-us/articles/381290381290312-article-name

Is there a work around for this?  Obviously would like to keep the SEO we've built for our support articles. Seems like the alternative is adding a custom redirect for every article, url to url, which is a daunting task with the number of articles we have.

Surely other companies have migrated help content over to Zendesk like this…