Archie

Ashwin Raju, I'm actually looking for a way to configure a ticket view to show the agent tickets where they are selected in the user look up field.

In the same way we can create a view where the Assignee = (current user), I would like to be able to create a view where {My custom lookup field} = (current user).

Ashwin Raju, are there any plans to allow view conditions to specify (current user) on User lookup relations for tickets?

We have a use case where we need to assign a user other than the one handling communication to a ticket who will remain the Assignee and would like to create a view where they can see the open tickets they have assigned.