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Iris Edwards

Data ingresso 11 gen 2022

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Ultima attività 23 dic 2024

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Iris Edwards ha commentato,

CommentoGlobal security and user access

One of our agents is locked out and the Recovery code provided by the Admin doesn't allow him to log in. How can this issue be resolved?

Visualizza commento · Data ultimo post: 23 dic 2024 · Iris Edwards

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Iris Edwards ha commentato,

CommentoGlobal security and user access

I've provided the recovery code to the Agent, but he is still unable to log in. Is there a way to generate a new recovery code?

Visualizza commento · Data ultimo post: 23 dic 2024 · Iris Edwards

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Iris Edwards ha commentato,

CommentoTicket management

Hi Debki,

 

Any update on this? 

Visualizza commento · Data ultimo post: 28 ago 2024 · Iris Edwards

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Iris Edwards ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Eugene Orman, any update on this?

Visualizza commento · Data ultimo post: 24 apr 2023 · Iris Edwards

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Iris Edwards ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Any update on this, Zendesk Support?

 

Visualizza commento · Data ultimo post: 24 apr 2023 · Iris Edwards

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Iris Edwards ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Thank you for the update in November. The plan was to release the new reporting experience in the first half of this year; has that been done?

Visualizza commento · Data ultimo post: 27 mar 2023 · Iris Edwards

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Iris Edwards ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 from our company as well.

 

  • Prevent the merging of tickets from different organizations
  • Don't display ticket IDs from different organizations in the "Suggested Tickets" dialog 
  • Show a warning when trying to merge tickets from different organizations

Visualizza commento · Data ultima modifica: 09 mar 2023 · Iris Edwards

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