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Anastasia Kachanova's Avatar

Anastasia Kachanova

Data ingresso 16 ott 2021

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Ultima attività 20 feb 2025

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Anastasia Kachanova ha commentato,

CommentoAccount settings of the ticketing system

Shawna James  could you please advise if there is any progress with this request? Are you still planning a release at end of Q4 2024? 

Visualizza commento · Data ultimo post: 29 ott 2024 · Anastasia Kachanova

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Anastasia Kachanova ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Shawna James could you please advise if you have any update on this one?

Visualizza commento · Data ultimo post: 29 ott 2024 · Anastasia Kachanova

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Anastasia Kachanova ha commentato,

Commento nella community Feedback - Ticketing system (Support)

@zendesk any updates on this one?

Visualizza commento · Data ultimo post: 29 ott 2024 · Anastasia Kachanova

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Anastasia Kachanova ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Sean,

Exactly. This functionality is needed to troubleshoot and verify on agents tech issues sometimes. 

Will be beneficial to have it available as part of native UI. 

Visualizza commento · Data ultimo post: 01 ott 2024 · Anastasia Kachanova

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Anastasia Kachanova ha commentato,

Commento nella community Feedback - Ticketing system (Support)

hi Zendesk,

 

I see we have an open ticket here awaiting our reply.

Please advise what is needed from us. 

 

Adding PTMS Zendesk to CC.

 

Regards,

Anasta

Visualizza commento · Data ultimo post: 30 lug 2024 · Anastasia Kachanova

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Anastasia Kachanova ha commentato,

Commento nella community Feedback - Voice (Talk)

Hi Sean,

 

Would we be able to test new feature without add-on? 

 

Visualizza commento · Data ultimo post: 27 giu 2024 · Anastasia Kachanova

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Anastasia Kachanova ha commentato,

Commento nella community Feedback - Ticketing system (Support)

In our case we already have long list of views for agents to use.

Feedback from the teams using new page is that they need it feature on the same place where it was located before and in general we aim to be more flexible and would love to have ability to customize Agent Home page according to our vision and needs. 

Visualizza commento · Data ultimo post: 27 giu 2024 · Anastasia Kachanova

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Anastasia Kachanova ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Hi Arpan,

 

In explore we need to be able to give permission to Team managers to manage Agent statuses, not only admins should be able to change them.

 

Thanks

Visualizza commento · Data ultimo post: 27 giu 2024 · Anastasia Kachanova

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Anastasia Kachanova ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Dane,

 

Do you have any change in plans for this request? Post seems to be not marked as “Not planned” and is still open for comments. 

Visualizza commento · Data ultimo post: 27 giu 2024 · Anastasia Kachanova

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Anastasia Kachanova ha commentato,

Commento nella community Feedback - Admin Center

Working with data protection laws in EU, it's never a good idea to mass export data. 

We as admins need to have flexibility inside system to do our work, from 1 page. 

Current set up of team members page is cumbersome and team members management is extremely time consuming. 

Visualizza commento · Data ultimo post: 27 giu 2024 · Anastasia Kachanova

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