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Stephanie L.

Data ingresso 06 set 2022

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Ultima attività 25 gen 2023

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CommentoWorkflow best practices and recipes
Best practices and how-tos

Hi Rohan Gupta, 

Can you clarify the custom status mentioned in one of your earlier replies?

For the moment, to accomplish a similar behaviour if agent should not be routed a message when they are on calls. A custom status can be created turning the agent just online for calls or messaging separately.

Does this mean that a custom status can be created that allows messaging tickets to be assigned only when an agent is not on a call (or vice versa)? 

Visualizza commento · Data ultima modifica: 25 gen 2023 · Stephanie L.

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