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Trent Whalan

Data ingresso 05 ott 2023

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Ultima attività 21 gen 2025

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Trent Whalan ha commentato,

CommentoTicket management

Could the category total count be updated to represent a distinct count of tickets?

 

We have some views within a category that contain the same ticket(s).

- These tickets are currently counted in each view within the category which provides an incorrect total of tickets within the category.

 

In the example below, Esclated and Expiring tickets are also included in the Open & Pending tickets so the correct total should be 10 but has counted these tickets for each view provided an incorrect total of 15.

 

Visualizza commento · Data ultimo post: 05 nov 2024 · Trent Whalan

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Trent Whalan ha commentato,

CommentoAdditional ticket channels

Can the Knowledge section be moved to within the reply/note section along with the formatting text, emoji, attachment & link options?

- Replacing the previous app that was available.

 

 

It would be helpful if we could lookup articles within the reply/note that we are working on without changing the context panel open.

 

I prefer having the Apps section open in the Context Panel so I can review linked tickets, jiras and time worked etc.

 

It's a very clunky experience needing to switch apps in the context panel to look up an article that could previously be done within the reply/note section itself.

Visualizza commento · Data ultimo post: 04 set 2024 · Trent Whalan

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