Daniel Hamrick

I would love to be able to do this, pulling pictures for training would be invaluable 

I have been using the link to open the ticket and review the finer details however, going thru several hundred and clicking each ticket to review is time consuming.

is there a easier way to open all the tickets on the report and scroll thru them, like page by page of each ticket. 

I could certainly use this, question though, I see mention of the API for constantly changing data, I have a customer ticket field that needs updating with new customers when we get them, is that something I can do with the API and what is API anyways???? 

thank you

Thank you Will, much appreciated!! 

This extension is currently working as of today 

https://chrome.google.com/webstore/detail/zendesk-refresher/kbnadckimgmhcchlnoddmihobfmloocp

ITS BEEN LONG ENOUGH!!!!!!!!!!!!!!!!!!!!!! FIX IT!!!!!!!!!!!!!!!!

Update!!! I figured it out by activating child tickets. Thank you Dane

Hi Dane, and thank you for the suggestion, looks like I cannot select a group or all agents within the side convo address. I tried typing in "all agents" and both group names but nothing comes up.  you are correct, we do add in that groups external e-mail address. see below. 

I have recently added another department as a separate group in zendesk with a separate e-mail. we often make requests to that department from with our group and visa versa, we used side convo previously but now it wont create a new ticket in their group, its like it doesnt even go anywhere aside from showing in their outlook inbox.  how can we make our workflow between groups easier, 

Hi, 

I have recently added another department (group) to zendesk and we often send requests back and forth between departments, were you able to find a solution that works for you?