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Dean

Data ingresso 30 nov 2021

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Ultima attività 30 nov 2021

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Hi,

We are trying to report on agents' first response time, however, we have found out that the Agent's Waiting time (Agent's Engagements first response time) within the Chats transferred from Bot to the Agent are calculated from the visitor's first message after the transfer and the agent's first response to that message. I wonder if there is any way to count the time between the transfer and the Agents' first response after the transfer (to be more specific, Bot's last response and agent's first message).

Thanks!

Visualizza commento · Data ultimo post: 30 nov 2021 · Dean

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