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Christophe Vercarre's Avatar

Christophe Vercarre

Data ingresso 16 ott 2021

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Ultima attività 16 ott 2021

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Christophe Vercarre ha commentato,

CommentoSecurity and user access in Zendesk Support

We have a restricted access ticketing system. 

We are now thinking of implementing the social media channel, more specifically whatsapp. We will give our whatsapp number to our users. 

How do we recognise our users without them having to identify themselves. We are currently using single sign in on our website, and it works perfectly. We know who they are, and to whom organisation they belong. 

How can we make sure it's the same case with whatsapp, without us having to enrich the ticket with name and organisation, which means digging into our database each time.

Visualizza commento · Data ultimo post: 24 set 2021 · Christophe Vercarre

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