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Анастасия Куприянова's Avatar

Анастасия Куприянова

Data ingresso 21 ott 2021

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Ultima attività 16 mar 2022

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Анастасия Куприянова ha commentato,

CommentoLive chat agent guide

Hello. I need to download ALL quick response templates (shortcuts) from https://regru.zendesk.com/chat/agent#shortcuts.
How to do it?

Visualizza commento · Data ultimo post: 16 mar 2022 · Анастасия Куприянова

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Анастасия Куприянова ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We don't want our agents to spoil their spirits and de-motivate themselves because of negative comments from clients, because it has a detrimental effect on the whole day.
Make it possible for companies to choose whether to show the agent a rating or not, with the ability to choose the departments for which this option applies.

Visualizza commento · Data ultimo post: 09 nov 2021 · Анастасия Куприянова

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Анастасия Куприянова ha commentato,

CommentoTicket basics

Hi. The ticket has this feature, but do you plan to add the ability to format text for the chat? Our clients are used to visually highlighting important points and hiding long links.
It is very inconvenient after the last decision to work without the ability to format the text (bold, italic, subparagraphs, link insertion, etc.).

Visualizza commento · Data ultimo post: 19 ott 2021 · Анастасия Куприянова

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Анастасия Куприянова ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Нам было бы тоже удобно просматривать PDF без скачивания

Visualizza commento · Data ultimo post: 18 ott 2021 · Анастасия Куприянова

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Анастасия Куприянова ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Мы тоже хотели бы эту функцию! +1

Visualizza commento · Data ultimo post: 23 set 2021 · Анастасия Куприянова

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