Mark Funderburg

 

Feature Request Summary: 

Zendesk needs to the ability to completely separate Brands from each other so that a user who is a member of one brand can not see any information from another.

Description/Use Cases: 

Currently, we have our IT Support, Property Maintenance, and HR teams all on the same instance of Zendesk.  We assumed that everything was separated until members of the Property Maintenance team started reporting that the mobile app on their phone was notifying them of confidential tickets sent to the HR team. 

Business impact of limitation or missing feature:

This is critical because tickets sent to HR can not be viewed by anyone other than them.  Imagine your manager sends an email to HR saying "Mr Smith has failed his drug test..." or "Increase his pay to 1 million dollars/year" and anyone who wants to, can configure their Zendesk mobile app to show them that ticket summary in notifications.  They can't view the whole request, but that summary is enough to know he failed a drug test or is being paid way too much.

Because of this, we are either going to have to move the HR team to their own instance of Zendesk or move them to another platform (depending on whether or not we can migrate their existing tickets to a new instance)

Other necessary information or resources:

I have discussed this with your support in case #10398497